Payments - Shipping - Delivery

 POSTAGE COSTS

 

UK

  • Within the UK 2nd class delivery is £2.20 total no matter how many items you purchase - Up to 3+ days delivery time.
  • 1st class delivery is £2.95 - 1-2 days delivery time.
  • 1st class recorded delivery £3.75 - 1-2 days delivery time - Signature required.
  • Next Day Special Delivery is £8.50 (Posted same day if ordered and paid for before 10.00 am Monday - Thursday only) - Guaranteed next day delivery.

EUROPE

  • Within Europe postage is - £4.50 total no matter how many items you purchase - 5-7 working days delivery time.
  • DHL International, tracked and signed, 2-4 days - £40.00.

 

WORLDWIDE

  • Worldwide postage outside Europe is - £5.50 total no matter how many items you purchase - 7-10 working days delivery time.
  • DHL International, tracked and signed, 2-4 days - £40.00.


PAYMENT METHODS                    

  • Paypal.         
  • Credit and Debit Cards.
  • All credit and debit cards are accepted using Nochex SSL Secure Online Payment Service (Your credit card statement will list the transaction as 'Nochex'.)
  • Cheque and Postal orders - From UK banks only please. Make cheques payable to Charms and Occasions Ltd.
  • Bank Transfer - Please email or call me for bank account details - sue@charmsupplies.co.uk  01283 208950.

 

RETURNS

  • Please email within 14 days to inform us of any returns and the reason - sue@charmsupplies.co.uk.
  • Log in to your Account, select order history, click return request button and submit the completed return request.
  • Returns are accepted for faulty or unwanted items and refunds will be made via your original payment method and less any postage charges paid. The goods must be returned in the original packaging and condition.
  • Please email sue@charmsupplies.co.uk for a returns number before returning any item.
  • Bespoke items cannot be returned unless faulty.