Terms & Conditions
Terms and Privacy Statement
The following terms and conditions are posted to ensure there is no ambiguity regarding any part of our site. They are not set in stone and we may revise or update them as we see fit. When placing an order with our site you are agreeing to accept these terms and conditions - they are here for your benefit, and ours. The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the United Kingdom courts.
Conditions of Use
Many of our products contain small parts - Children should not be unattended whilst wearing jewellery.
Placing an Order
All purchases can be made securely online 24 hours a day using our online store, or over the phone during our opening hours. Charms & Occasions Ltd are a UK based store who delivers Worldwide.
Online Payment Card Security
Your security is very important to us. Your card details are encrypted and dealt with by Paypal or Nochex, all card details are not accessible by anyone at Charms & Occasions Ltd. You will receive an e-mail receipt from Paypal or Nochex, and e-mail confirmation from us of your order.
Phone Payments Card Security
Your security is very important to us. Your card details are transferred directly to our Payment Service Provider (www.nochex.com/) for immediate authorisation and are not recorded or stored in our database, or viewable by any of our staff. Once we have received authorisation from our Payment Service Provider we will confirm your order.
All goods are usually dispatched or delivered within 24 hours of the payment being received. Seasonal events like Christmas and Easter may effect delivery times, or in extreme cases disputes by Royal Mail.
Postage and Packaging
Our postage and packaging charges for deliveries to the UK and Worldwide cab be found here.
We want you to be satisfied with anything you purchase. If you receive a faulty, incorrect or damaged gift just let us know and we will arrange a replacement. Please do not return an item unless first contacting us.
We conform to the requirements of the Data Protection Act, 1998 and we are committed to protecting your privacy and take your privacy and the security of your personal information extremely seriously. We will never divulge any personal information you give us to a third party, other than personalisation information needed by our suppliers to fulfill your order. We do not send random marketing emails to personal email addresses (spam).
While we take all possible care to reproduce and describe items accurately, in some cases slight variations of colour in actual goods may occur due to photographic limitations. In the rare event that a price shown on our website is incorrect we reserve the right to refund any purchase made against this price and to amend our website accordingly.